1. Trader’s ID 1.1. The sole proprietorship under the name «PROSPATHOPOULOU MARIA KONSTANTINOS», with the distinctive title «Vitera» based in Thessaloniki, address Archaiologikou Mouseiou 34, P.C.: 54631 with V.A.T. 139852866, General Commercial Registry Number 156777504000, hereinafter for the sake of brevity called as «the Company».

2. Field of Application

2.1.The current sales terms and conditions apply to all sales contracts that are concluded through the Company’s website www.vitera.gr, as well as the Company’s pages on social media (Facebook and Instagram) and the use of the email address info@vitera.gr
2.2. The current sales terms and conditions also apply in all cases where Greek Law refers to the contracts as remotely concluded.
2.3.The current terms may be modified whenever without prior notice to the Consumers. In any case, the modified terms will not apply retroactively.
2.4. This website is intended for both Professionals (natural or legal persons) and Consumers, hereinafter for the sake of brevity called as the «Customers».

3. Sales Terms

3.1.Trader’s services
3.1.1. The Company’s services consist in the sale of tea products, as well as similar natural, aromatic and exquisite herbs.
3.2. Conclusion time of the contract 3.2.1. By selecting the «Order with obligation to pay» electronic button.
3.3.Payment methods 3.3.1. Credit/Debit cards By using cards on the Company’s website to make purchases, you declare that you have the right to use them legally.
3.3.2. Cash on delivery 3.3.3. Bank Deposit3.3.3.1. Pre-payment of the whole fee of the order in a bank account
indicated by the Company for this purpose
3.3.4. Paypal
3.4. Fee
3.4.1. The prices, as shown on this website do not include V.A.T. 24%.
3.5. Cancellation of the order
3.5.1. To cancel your order, you shall immediately contact the Company via email
or telephone, mentioning your personal data and your order’s number.
3.5.2. Cancellation requests are not accepted, in case that the shipment of the
products has already started. As a starting point for the shipment of the products is considered
their delivery to the courier company.
3.6. Modification of the order
3.6.1. To modify your order, you shall immediately contact the Company via email
or telephone, mentioning your personal data and your order’s number.
3.6.2. If the products have delivered to the courier company, the modification of
your order is possible only upon consultation and explicit consent of the
3.7.Incorrect shipment
3.7.1. If the products ordered by the Customer are sent incorrectly, the Company
assumes the obligation to cover the expenses of returning the incorrect
products and send the correct ones.
3.7.2. If the products ordered by the Customer are no longer available, then the
money paid will be returned within seven (7) days from the notice of the
receipt of the incorrect products.
3.7.3. It is presumed that no incorrect shipment of the products has been made, if
fourteen (14) days from the receipt of the incorrect products have elapsed or if
the sealed products are unsealed.
3.8.1. The Company occasionally performs various promotions such as
discounts, gift giving purchases etc. These promotions can also be performedon social media or through search websites.
3.8.2. In any case, the only accurate representation of the Company’s prices is
that provided through this website.
3.9.Delivery time of the products
3.9.1. The Company makes every effort in order to process orders as fast as
3.9.2. The Company assumes no responsibility for delays due to the Carrier and
especially in case of unforeseen circumstances and force majeure.
3.9.3. In any case, the Company is committed to deliver the products to the
Customer, within thirty (30) days from the confirmation of the order.
Methods of delivery and carrier’s liability
The delivery of the products is carried out by a courier company. The Customer may indicate a different delivery method to the
Company. Any costs arising from this choice solely burden the
The Company assumes the risk of transporting the products only
until their delivery to the Customer. The risk is transferred to the Customer from the beginning, if another
method of delivery is indicated to the Company.
In any case, the Company is not responsible for possible defects on
the Carrier’s display system for the transport route of the products.
Accuracy of the available images and characteristics
The Company assumes no responsibility for any inconsistency
between the available images of the products and their actual technical
The Company assumes no responsibility for the occurrence of the
desired results arising from the described properties of each herb.

4. Withdrawal

4.1.The Consumer is entitled to withdraw from the contract within fourteen (14)
calendar days without giving any explanation.4.2. The withdrawal period expires within fourteen (14) calendar days from the next
day that the Consumer or any third person indicated by him acquired the physical
possession of the product.
4.3. In order to exercise the right of withdrawal, the Consumer shall notify the
Company for his decision to withdraw from this contract with a clear statement
through email or fax.
4.3.1. The Consumer can use the attached withdrawal form or visit the
Company’s website www.vitera.gr and electronically submit the withdrawal
form or any other clear statement.
4.4. If the right of withdrawal is exercised, the Company will send an email
confirmation of the receipt of the withdrawal to the Consumer without delay.
4.5. Consequences of the withdrawal
4.5.1. If the right of withdrawal is exercised, the Company will refund the
Consumer with all the money received from him, including delivery expenses
(excluding the additional expenses due to the Consumer’s choice to use a
different delivery method from those used by the Company) without undue
delay and in any case within fourteen (14) calendar days of the information
day about the exercise of the withdrawal right.
4.5.2. The afore mentioned refund will be executed using the same payment
method used by the Consumer for the initial transaction, unless a different
agreement, and in any case the Consumer will not be charged for any such
4.5.3. The refund may be delayed either until the return of the products or until
sufficient evidence is provided to the Company that the products have been
delivered to return, whichever occurs first.
4.6.Withdrawal exemptions
4.6.1. The right to withdraw is not applied to Professionals (natural and legal
4.6.2. The right to withdraw may not be exercised by the Consumers, when
the sealed products are not suitable for return due to health protection
or hygiene reasons, when they were unsealed after the delivery.

5. Intellectual Property rights

5.1. The content of this website (including trademarks, texts, graphics, images,
photographs and software) is the intellectual property of the Company.
5.2. It is prohibited, in whole or in part, to republish and generally reproduce and
retransmit the contents of the web site, storage, retransmission in electronic or
mechanical or any other form, in the original or in a translation or other adaptation
and modification of its form, content and appearance, without the written
permission of the Company.
5.3. The display of the material on the Website should not in any way be construed as
a transfer or grant of a license or right to use or exploit it.

6. Intellectual Property of third parties

6.1. Trademarks, logos and third party designs, owned by third parties remain their
property and may not be used without the permission of their owners.

7. Data protection

7.1. Data Protection policy
7.1.1. As reflected on the website (hyperlink to the data protection policy)
7.1.2. By filling out personal data on this website, you indicate that you have this
natural person’s authorization to provide it to the Company.

8. The Company supports alternative dispute resolution through the European
Union’s out-of-court platform:

8.1. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&

9. Code of Conduct for E-Commerce

9.1. http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEsrjP

10. Applicable law and jurisdiction

10.1. For any dispute arising from the application and the execution of the current
sales terms exclusively competent are the Courts of Thessaloniki and applicableshall be the Greek Law.